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Aaron Young
Aaron Young

Fixing Genshin Impact Download Stuck at 0: A Complete Guide

How to Fix Genshin Impact Download Stuck at 0

Genshin Impact is one of the most popular games in the world right now, but many players have encountered a frustrating problem when trying to download or update it: the download gets stuck at 0% and does not progress. If you are one of them, don't worry. In this article, we will explain what causes this issue and how to fix it in five easy steps.

genshin impact download stuck at 0


What is Genshin Impact and why is it popular?

Genshin Impact is a free-to-play open-world action role-playing game developed by miHoYo. It was released in September 2020 for Windows, PlayStation 4, Android, and iOS devices, and later for PlayStation 5 and Nintendo Switch. The game features a fantasy world called Teyvat, where players can explore, fight, collect items, and interact with various characters. The game also supports online co-op mode, where up to four players can team up and complete quests together.

Genshin Impact has received critical acclaim and commercial success for its stunning graphics, engaging gameplay, rich story, diverse characters, and generous rewards. The game has attracted over 100 million players worldwide and has grossed over $1 billion in revenue as of March 2021. It has also won several awards, such as the Google Play Best Game of 2020 and the App Store Game of the Year 2020.

What causes the download to get stuck at 0?

When you try to download or update Genshin Impact on your PC, you need to use a launcher that connects to the game server and downloads the game files. However, sometimes the launcher may encounter some problems that prevent it from downloading properly. Some of the possible causes are:

  • The game server is down for routine maintenance or due to request overload.

  • Your network settings are interfering with the launcher's connection, such as VPN, proxy, or hosts files.

  • Your internet connection is unstable or slow.

  • Your launcher does not have enough permissions to run or access the game files.

  • Your Visual C++ Redistributable package is outdated or corrupted.

  • You are using a discrete graphics card and an integrated graphics card simultaneously.

Fortunately, these issues can be fixed with some simple solutions that we will show you in the next section.


Solution 1: Check your network settings

Disable VPN, proxy, and hosts files

One of the most common reasons why your download gets stuck at 0% is that your network settings are blocking or slowing down the launcher's connection to the game server. To fix this, you need to disable any VPN, proxy, or hosts files that you may be using on your PC. Here are the steps to do so:

  • To disable VPN, simply disconnect from the VPN service or exit the VPN application.

  • To disable proxy, go to Settings > Network & Internet > Proxy and turn off the toggle for Use a proxy server.

  • To disable hosts files, go to C:\Windows\System32\drivers\etc and open the hosts file with Notepad. Delete any lines that contain the word "genshin" or the game server's IP address. Save and close the file.

After disabling these network settings, restart your launcher and see if the download resumes.

Contact your service provider for a stable internet connection

Another possible cause of the download issue is that your internet connection is unstable or slow. This can affect the launcher's ability to communicate with the game server and download the game files. To fix this, you need to contact your service provider and ask them to check your internet connection and speed. You can also try using a wired connection instead of a wireless one, as this can improve your stability and speed.

Solution 2: Check the game server status

Visit the official website or social media accounts of Genshin Impact

Sometimes, the download problem is not on your end, but on the game server's end. The game server may be down for routine maintenance or due to request overload from too many players trying to download or update the game at the same time. To check the game server status, you can visit the official website or social media accounts of Genshin Impact and look for any announcements or updates regarding the server situation. You can also use third-party websites like to see if other players are reporting similar issues.

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